- Design, develop and drive the adoption of new or enhanced software products/tools to manage the processing of law enforcement requests.- Manage & resolve (debug) production and performance issues of software products including web portal - communicate with users, coordinate troubleshooting efforts among teams.- Conduct requirements analysis, design, build, testing, end-user training, and system rollouts leveraging project management skills. - Use reporting tools such as Tableau and Business Objects to develop reporting solutions to fulfill Government Information Requests Transparency Reports.- Manage day-to-day operations by coordinating directly with cross-functional groups to ensure the best possible user experience.- Coordinate all facets of new system releases including user acceptance testing, training, and documentation.- Own and manage cross functional projects from ideation to completion, ensure project is completed on time, in scope, with business requirements delivered.