Job responsibilities
- Define and develop internal and external marketing materials
- Adapt to quickly learn new product details to ensure they are documented accurately
- Adjust to flex and be agile to adapt to a rapidly changing landscape
- Coordinate with senior leaders across lines of business to design innovative client focused products to enhance adoption
- Plan and own commercialization of new services with internal Sales, Service and onboarding colleagues.
- Succeed in a diverse, high performing and motivated team that models our Diversity & Inclusion objectives
- Encourage innovation as well as partnership with cross functional partners in technology, operations, service, risk, compliance and legal
- Leverage data and operating metrics to improve products and services
- Demonstrate leadership commercialization disciplines
- Actively support marketing efforts
- Represent Trust and Safety products in Sales and Partner forums and training sessions
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Collaborate on go to market strategies alongside product, marketing and commercialization teams championing the product in positioning, messaging, placement, thought leadership, other go to market deliverables
- Adopt and adhere to Agile methodology and thought processes
- An outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutions
- Clear understanding of pricing strategies to align appropriately with billing teams to secure service codes
- Proven success in execution of deliverables
- Represent the T&S products at various internal governance forums
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Excellent track record of success in designing and executing strategies in large, high performance organizations
- A track record of demonstrating leadership and innovation
- Exceptionally strong presentation and communication skills
- Ability to handle multiple work streams and manage stakeholder expectations
- Work related domestic travel