Microsoft Digital Solution Engineer - AI Business Process Dutch Speaker 

Taiwan, Taoyuan City 

284781127

SME&C is more than a sales organization—

In this role you will be theand engineering.

will lead AI transformation engagements with a focus on Sales and Service domain. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders. You will help them achieve their goals for product, roadmap, and competitive discussions to secure technical decisions.

In this role you will advance pipeline bythe Solution Specialist in qualifying the deal, developing the/Technical Decision Makerare responsible fordesigning the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering towith emerging technologies andfor deal supportThe demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement.

You will develop relationships with themakers andare responsible forsharing your technical, industryand best practices with your peers.

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND technical pre-sales or technical consulting experience OR equivalent experience.
• Dutch language is a must

• Advance qualified pipeline revenue bydemonstratingsolution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
• Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, CustomerInsights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision.
• Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, CustomerInsights), Copilot Studio,AI Agents.
• Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migrationtools–with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcase Microsoft’s unique value in AI-powered businessprocess D365 solutionsto win technical decisions against major competitors (e.g.Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence inD365 solutions.Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
• Leverage the Microsoft partner ecosystem to enhance and scale solution deliveryfromearly stagestoassistwith complex demos, POCs, and solution builds, ensuring their industry or domainexpertisecomplements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
• Work closely with the Customer Success Unit (CSU)/Partnersto ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
• Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills.Complete 100% of requiredtrainingand certifications by the designated deadlines,demonstratinga willingness to grow and adapt with Microsoft’s innovations. Achieve at least Level 200proficiencyin consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
• Proactively share your insights from wins/losses withbroaderSE community to scale best practices and learnings.
• Acts as a technical thought leader by sharing best practices (e.g., architecturedeep dives) andregularly deliveringcontent atreadinessevents (e.g.,Field Advisory Board, Community Calls). Provides insight into how toidentifyand win opportunities to increaseD365solutions understanding and capabilities.
• Address solution architecture considerations and competitive objection handling.
• Assistin formalizing the customer proposal.