Philips Site Reliability Operations Manager 

United States 

283556736

Your role:

• Drive the technical strategy for monitoring, provisioning, networking, and development tooling in collaboration with engineering and leadership teams
• Assess complex user-reported issues to determine root causes and develop appropriate resolutions or escalation paths, ensuring timely and effective problem-solving that minimizes downtime and enhances user productivity.
• Foster a culture of innovation, teamwork, and continuous improvement

You're the right fit if:

• You’ve acquired 2+ years of experience with ECG products and services in a large enterprise environment including 3+ years of call-center management experience and ticket / incident management experience
• Your skills includeknowledge of ServiceNow and JIRA / ADO Project management platforms, basic to Intermediate level experience with cloud-native application support, entry-level understanding of AWS computer infrastructure services and high-level understanding of the SDLC process
• You possess a bachelor's / master’s degree in information technology, Business Administration, Computer Science OR 6+ years of relevant experience in place of a bachelor’s degree
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You possess knowledge of observability platforms and related systems and experience with SLO's, SLI's and SLAs in an enterprise environment

This is an office-based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Pennsylvania is $97,000 to $154,980.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.