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Apple Site Reliability Engineering Manager United States, West Virginia 643039915
04.09.2025
As a hands-on SRE Manager, you’ll lead by example—actively driving operational excellence, contributing to code, and ensuring system reliability. You will be deeply involved in incident response across complex, distributed data platforms designed to support data exploration, analytics, and reporting solutions. These platforms operate at the unique intersection of high data volume and hybrid infrastructure, spanning both cloud and on-premise environments.
- Lead by Example: Provide technical leadership and guidance to SRE team by applying hands-on skills and continuous learning. Build and mentor a world-class engineering team that partners closely with platform teams to design scalable, reliable systems, while contributing actively to both platform and application code.
- Drive Automation for Data Platforms and Infrastructure: Manage Infrastructure as Code (IaC) and develop tooling to enhance engineering productivity. Lead initiatives for cost optimization and operational efficiency at scale.
- Incident Response and On-Call Engagement: Actively participate in on-call rotations and resolve critical production issues. Lead response efforts during major incidents and serve as the primary escalation point for complex problems.
- Drive Post-Incident Analysis: Perform root cause investigations and ensure follow-up with actionable postmortems and infrastructure hardening initiatives. Implement fixes—in code, infrastructure, or processes—to prevent recurrence.
- Active Collaboration with Cross-Functional Teams: Partner closely with engineering teams to troubleshoot issues, deploy fixes, and enhance system reliability. Champion operational excellence through direct technical contributions.
- Establish Production Readiness Standards: Take ownership of Application Security, Disaster Recovery & Application Documentation to reflect latest system architecture and configurations.
- Hands-on experience supporting and maintaining applications in cloud or hybrid environments
- Expertise in cloud-native services, including ETL frameworks (Apache Spark, Flink), and messaging systems (Kafka)
- Strong knowledge of cloud infrastructure & services (e.g., AWS, GCP, Kubernetes), Observability tools (e.g: Prometheus, Grafana, CloudWatch)
- Programming experience in Python, Java, or Scala
- Proven ability to lead incident response, perform root cause analysis, and drive system reliability improvements
- Bachelor’s degree or equivalent, with 10+ years of experience in the SRE domain and at least 2 years in a management role focused on leading, hiring, developing and building teams
- Hands-on experience supporting enterprise data systems on distributed architectures
- Exposure to data visualization tools such as Tableau, Business Objects, ThoughtSpot, with experience supporting and troubleshooting issues related to dashboards and reports
- Experience with modern & distributed databases such as Snowflake, Cassandra, SingleStore, and SAP HANA
- Experience using GenAI or automation tools for issue detection, alerting, or remediation
- Solid understanding of system design, data structures, and incident management best practices
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