JPMorgan Operations Service Delivery 

India, Maharashtra, Mumbai 

277827188

Job Summary

As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be a single point of contact for all Client inquiries relating to Fund Accounting operations, Client reporting, Recon governance and other deliverables. You will be expected to have a proactive approach towards service delivery, leading and participating in client meetings and calls, and monitoring client KPIs to ensure best in class service delivery.

The OSD Associate is a single point of contact for all Client inquiries relating to Fund Accounting operations, Client reporting, Recon governance and other deliverables. This role involves leading and participating in client meetings and calls as well as monitor client KPIs to ensure best in class service delivery

Job Responsibilities

• Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction.
• Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs.
• Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs.
• Engage in client calls and meetings to facilitate effective communication and service delivery.
• Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases.
• Provide timely MIS reports and KPIs to internal and external stakeholders as required.
• Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders.

Required qualifications, capabilities and skills

• Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain.
• Be result-oriented and highly enthusiastic about learning new processes.
• Be open to challenging the status quo and effectively handling internal and external escalations.
• Demonstrate strong management skills and the ability to build key internal relationships across locations.
• Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting.