US Bank Technical Customer Service Advisor month 

United Kingdom 

275603258

About Elavon

Elavon is a top 5 Acquirer in the European marketplace, with a significant presence in the USA, Ireland, the UK, Germany, Norway, Poland, Mexico, Brazil and Spain. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.

As a Technical Customer Service Advisor you will be responsible for:

• Provide customer support through all communication channels within our Service Level Agreements.
• Speaking to our customers to deliver a structured solutions with confidence.
• Continuously develop your knowledge of our industry and our customer base, so that you understand our customers’ needs.
• Demonstrate and deliver exceptional problem solving and trouble shooting skills to gain a full understanding of the customers query.
• Whilst speaking to customers gain an understanding the customers business, generate leads for our sales department by recommending alternative products and services that could save the customer money and time.
• Ensure excellent customer service and call standards are delivered at all times.
• Take ownership of customer interactions and constantly strive for customer satisfaction
• Demonstrating the ability to get to know the organisation inside and out, and proactively acting upon your intuition because you know what is right for the business and for its customers
• Showing a genuine interest, level of care and pride about the organisation, and the experiences that people have both internally and externally that you are accountable for creating through your behaviour
• Proactively sharing ideas, and best practice with a continuous focus on improvement, and finding new and better ways to contribute to the on-going growth and success of our business
• Displaying a level of resilience and determination to make a difference
• Seeking continuous feedback for personal development and demonstrate the ability to respond to it appropriately.

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

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