Amazon Technical Customer Service Specialist 

United Kingdom, England, London 

70843420

As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems.Key job responsibilities
· Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
· Process Accounts and Billing related customer cases through case management, email, chat and phone tools
· Performing deep dive analysis on Enterprise customer accounts and billing statements
· Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
· Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
· Driving projects that improve customer interactions with AWS account and billing information
· Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
· Assisting with Enterprise customer communication during AWS critical launches and support events
· Assuming responsibility for developing detailed knowledge about AWS specific product and features
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Hybrid Work
London, GBR

• 2+ yrs. technical experience working with computer systems and technology components
• 2+ years of experience working in the Customer Service/Contact Center industry.

• Experience in account management positions and/or working with Enterprise customers
• SQL and/or other relational databases experience
• Experience with Amazon Web Services products and features or Cloud Computing technologiesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).