Capital One Leave Accommodations Operations Manager 

United States, Virginia, Richmond 

275072790

The Operations Manager will be responsible for leading a talented multi-level organization to successfully execute operational processes, drive continuous improvement and ensure regulatory adherence, all while providing our associates with the best possible experience during key moments that matter.

Key responsibilities:

• Lead day to day operations of a multi-level team, to drive results and ensure key operating and performance metrics are met

• Support escalated associate claim issues and provide direction for resolution and support, leading with heart and humanity

• Develop an ongoing training program based on industry best practices and emerging trends to ensure content and team remain up to date

• Monitor current and developing legislation to ensure operational processes are legally compliant

• Ensure team remains well-managed by monitoring key metrics, regularly auditing procedures, and owning risk identification, management and remediation

• Continuously and proactively identify and implement process improvements to ensure accuracy, mitigate risks and drive efficiencies

• Collaborate with vendors to improve administrative services and enhance the associate experience

• Manage staffing and forecasting based on volumes and trends

• Manage a talented group of people leaders and individual contributors, supporting their professional development and fostering an inclusive environment

This role is for you if you are:

• Passionate about supporting associates during moments that matter, by creating a well-managed and seamless associate experience and exhibiting empathy and discretion when managing extremely sensitive information

• A strong communicator, with excellent verbal and written communication skills, able to tell a story using slides, data and insights

• Eager to learn, and become a subject matter expert and thought partner in the Leave and Accommodations space, influencing the team, senior leaders and vendors

• Excited by the opportunity to identify areas of improvement and implement meaningful change within our team and processes

• An individual with strong negotiation and influencing skills, who exhibits sound judgment in problem resolution

• Experienced with research and reporting techniques, and comfortable interpreting data

• Comfortable autonomously managing multiple cross-functional projects, with a variety of stakeholders

Basic Qualifications:

• At least 3 years of operational management experience

• At least 3 years of people leadership experience

• At least 3 years of experience analyzing historical data for the purpose of forecasting supply and demand and process improvements

Preferred Qualifications:

• 4+ years of operational management experience

• 4+ years of people leadership experience

• Experience with developing a staffing and forecasting model

• Ability to lead large initiatives throughout an organization

Richmond, VA: $132,800 - $151,600 for Manager, BenefitsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.