MSD Commercial Information Administrator 

United Kingdom, England 

270596267

Job Description

In this role, you will have the responsibility for the operation and administration of our Oracle & e-shop platforms, ensuring compatibility and compliance with our enterprise SAP system. You will play a critical role in maintaining the daily operational capability of the systems, troubleshooting issues, and driving system improvements. Additionally, you will be responsible for master data management, customer queries, data interfaces, and supporting order processing. Your expertise will contribute to the optimisation of our systems and processes, minimising errors and improving efficiency.

Daily Responsibilities:

• Master data management, including product and customer creation in SAP, evolve, OrderVision, and e-Shop platforms
• End-to-end management of the OrderVision platform, driving change and implementing system improvements
• Setting up and driving the Direct Debit process through the management of the DD process in SAP
• Continuous improvement of the Oracle system, reducing errors through automation and streamlining processes
• Efficiently manage customer queries by conducting system investigations and ensuring effective communication with customers
• Data cleansing and implementation of preventative processes to minimise data exceptions and ensure data accuracy
• Management of shoppers/accounts in the e-shop platform, ensuring a seamless shopping experience
• Develop and maintain system operating procedures and provide training to colleagues for adequate system support
• Collaborate with stakeholders to share learnings, implement best practices, and optimise system performance and results

Requirements:

• Strong technical skills and experience in system operations and administration
• Proficiency in SAP systems and their integration with other platforms
• Experience with Oracle and online eCommerce platforms (eShop would be advantageous) and CRM database (Salesforce)
• Strong data management and master data skills, data interfaces, order processing, and data cleansing
• Customer-centric mindset with the ability to effectively handle customer queries and provide exceptional service
• Experience with Microsoft office applications, particularly Excel

Closing date for applications: 8th August 2024

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Posting End Date:08/08/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.