JPMorgan Vice President Employee Experience Help - Business Controls Manager 

India, Maharashtra, Mumbai 

265409965

The Employee Experience Global Help organization is the access point for obtaining help across the firm (Human Resources, Technology, and Chief Administrative Office), with our goal to build and deliver best-in-class employee experiences.

Job Summary:

As the Business Controls Manager within the Employee Experience team, you will be responsible for overseeing the implementation, monitoring, and optimization of business controls to ensure efficient, compliant business processes in the Employee Experience Help organization. Your role is critical to maintaining service and operational excellence, mitigating risks, and aligning business practices with corporate policies and regulatory requirements. To achieve this, you will collaborate with the Employee Experience Help team, Controls, Compliance, and other key stakeholders to identify risks, assess control effectiveness, and drive continuous improvement in business processes.

Job responsibilities:

• Develop, implement, and oversee a comprehensive internal control framework across the organization.
• Track, monitor, and evaluate the effectiveness of existing controls within the CORE Controls framework and recommend improvements.
• Collaborate with the EX Help, Controls, and other cross-functional teams to design and implement process improvements and control enhancements.
• Lead internal reviews to ensure compliance with company policies, procedures, and regulatory requirements.
• Develop, implement, and oversee action plans to address identified control deficiencies, ensuring timely resolution and compliance with regulatory and organizational standards.
• Develop and implement monitoring and associated KPIs to track the performance and compliance of business controls.
• Prepare and present reports on control deficiencies and recommendations to senior leadership.
• Provide training and guidance to staff on internal control standards, best practices, and the CORE Controls framework in partnership with the Controls team.
• Act as the primary lead for internal and external audits, providing the necessary documentation, associated responses, and explanations of control processes.
• Support change management initiatives by evaluating the impact of new processes, systems, and/or technology enhancements on existing controls and recommend any changes to mitigate new risks.

Required qualifications, capabilities and skills:

• Bachelor’s degree in Business Administration, Risk Management, Operations Management, or a related field.
• Minimum 7+ years of experience in internal controls, audit, risk management, process improvement, and/or operations management.
• Possess knowledge of industry standards, regulatory requirements, and best practices related to business controls and risk management.
• Strong understanding of internal control frameworks, with specific expertise in the CORE Controls framework.
• Poven experience in process improvement methodologies and operations management.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• High attention to detail and strong organizational skills.
• Ability to adjust schedule, as needed, to meet global business needs

Preferred qualifications, capabilities and skills:

• Proven strong Risk and Controls mindset and related experience.
• Proven experience in process improvement methodologies.
• Manage multiple priorities in a fast-paced environment and deliver results timely.
• Ability to influence and drive change across the organization.