JPMorgan Employee Experience Help - Business Controls Associate 

India, Maharashtra, Mumbai 

856845792

The Employee Experience Global Help organization is the access point for obtaining help across the firm (Human Resources, Technology, and Chief Administrative Office), with our goal to build and deliver best-in-class employee experiences.

Job Summary:

As a Business Controls Associate, within the Employee Experience team you will be responsible to support the implementation, monitoring, and optimization of business controls to ensure efficient, compliant business processes in the Employee Experience Help organization. Your role is critical to maintaining service and operational excellence, mitigating risks, and aligning business practices with corporate policies and regulatory requirements. You will collaborate with the Employee Experience Help team, Controls, Compliance, and other key stakeholders to identify risks, assess control effectiveness, and contribute to continuous improvement in business processes.

Job responsibilities:

• Assist in the implementation and maintenance of a comprehensive internal control framework across the organization.
• Track and monitor the effectiveness of existing controls within the CORE Controls framework and suggest improvements.
• Collaborate with the EX Help, Controls, and other cross-functional teams to support process improvements and control enhancements.
• Participate in internal reviews to ensure compliance with company policies, procedures, and regulatory requirements.
• Develop, implement, and oversee action plans to address identified control deficiencies, ensuring timely resolution and compliance with regulatory and organizational standards.
• Assist in developing and implementing monitoring and associated KPIs to track the performance and compliance of business controls.
• Help prepare reports on control deficiencies and recommendations for senior leadership.
• Provide support in training and guidance to staff on internal control standards, best practices, and the CORE Controls framework in partnership with the Controls team.
• Support internal and external audits by providing necessary documentation and explanations of control processes.
• Assist in evaluating the impact of new processes, systems, and/or technology enhancements on existing controls and recommend changes to mitigate any new risks.

Required qualifications, capabilities and skills

• Bachelor’s degree in Business Administration, Risk Management, Operations Management, or a related field.
• Minimum 4+ years of experience in internal controls, audit, risk management, process improvement, and/or operations management.
• Basic knowledge of industry standards, regulatory requirements, and best practices related to business controls and risk management.
• Familiar with internal control frameworks, with some exposure to the CORE Controls framework, with a proven Risk and Controls mindset and related experience.
• Experience in process improvement methodologies
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• High attention to detail and strong organizational skills.
• Ability to adjust schedule, as needed, to meet global business needs

Preferred qualifications, capabilities and skills

• Experience in process improvement methodologies is a plus.
• You have the ability to work collaboratively and support change across the organization.
• You have proven experience in process improvement methodologies.
• You can manage multiple priorities in a fast-paced environment and deliver results timely.