Ebay Customer Experience/Warehouse Specialist 

Australia, New South Wales, Sydney 

256454918

• Receiving inbound shipments from various couriers and prepare orders for shipment by assigning shipping labels and vital packaging.
• Handling and resolving issues with inventory coming from our Seller to the Authenticator and coordinate with the relevant partners
• Handling and resolving other operational and technical issues that arise between the Authenticator and eBay
• Identify overall process improvements & enable efficiencies
• Investigate missing or wrong information between eBay and our Partner, which is holding up our Partner’s ability to process transactions
• Research and track shipping issues (e.g. No tracking number/shipping query etc.)
• Will be responsible for communicating with Buyers and Sellers occasionally, on behalf of the eBay stakeholder to achieve a satisfactory outcome
• Take ownership of individual customer queries from start to finish, liaising with internal team members to ensure positive outcomes for our customers
• Maintain a clean work area to help protect merchandise from damage.
• Flexible and willing to support other areas across the business as they come up

• Strong written and verbal communication skills, as well as strong analytical and problem-solving skills.
• Comfortable with google sheets/MS Office
• Prior experience processing and handling outbound parcel shipments.
• Excellent organizational and time management skills
• Ability to work well in a fast-paced environment with frequently changing dynamics
• We further require a strong bias for action; capable of making great things happen quickly and happy to roll up their sleeves to get things done when needed.
• A quick learner, self-starter, able to work independently, and willing to handle the pressures of an increasing level of responsibility
• Maintaining a high level of customer focus in many different and complicated situations
• Passion for handbags, sneakers, technology and helping others succeed
• Must be able to stand for long periods of time and lift 25kg
• Must be available and willing to work extended hours as occasionally needed, including weekends and holidays, to meet business needs

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