Microsoft Critical Environment Operations Manager - Business 

United States, Virginia 

25564662

Required Qualifications:

• High School Diploma or equivalent AND 2+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
• Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

:

• 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+
• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
• 3+ years experience in leading a diverse, technical team.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

• Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations.
• Lead a team ofProgram ManagersandBusiness Analystprofessionals supporting Microsoft's online services.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
  • Manage, plancontroland organize the planned preventative and corrective electrical and/or mechanical equipment.
  • This involvesutilizingComputerized Maintenance Management System (CMMS) andmonitoringthe performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order andallocatingthe work daily to the Technicians,monitoringprogress, and inspecting completed work to ensure the required standards are achieved.
• Ensure compliance with infrastructure operations standardization
• Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs,objectives, organizational policies, procedures, and standards.
• Oversee the management ofthe financial and commercial aspects of site contracts including related Purchase Order (PO) and invoice reviews.
• Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I
• Coordinate closely with datacenter field operations to foster alignment and partnerships for business success
• Maximize Critical Environment (CE) availability to ensureoptimaloperational efficiency
• Reduce human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Establish and enhance working relationships and engagement with our Engineering Groups (EGs), and business partners
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio
• Learn, live, and coach the One Microsoft culture and values.Lead through change by bringing clarity, generating energy, and delivering success
• Embody our