Amazon Support Engineer Hiring Software Delivery - ROSS 

India, Telangana, Hyderabad 

254828270

Key job responsibilities
· Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.
· Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.
· Have deep functional domain knowledge of recruiting systems to design business solutions.
· Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.
· Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.
· Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.
· Document Standard Operating procedures, technical knowledge to ensure clarity, consistency and updates
· Working knowledge of SQL and creating business dashboards

- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience documenting technical customer issues
- Experience with SQL databases (querying and analyzing)
- Strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving, and documenting problems across various technologies

- 2+ years of technical support experience
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- A team player with a solid work ethic
- Great organizational skills and attention to detail
- Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors
- Proactive and forward-thinking attitude and creative problem-solving ability
- A motivated self-starter who can work independently in a fast paced, ambiguous environment