Wells Fargo Contact Center Sales Associate Manager Merchant Services Central 

United States, Texas, Irving 

254589832

In this role, you will:

• Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities
• Identify opportunities for process improvement and risk control development to meet sales and referral goals
• Coach and develop a positive and productive work environment
• Coordinate and build relationships with business partners and review tracking and monitoring reports
• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management
• Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met
• Manage allocation of people and financial resources for Contact Center Sales
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Merchant services experience
• Knowledge and understanding of contact center environment (phone, email, online, digital) with emphasis on customer strategies.
• Demonstrated sales experience (either in person or over the phone).
• Leadership experience with ability to effectively manage and engage teams.
• Experience training and coaching customer-facing team members
• Knowledge and understanding of Salesforce or contact management systems.
• Reporting and analytics experience using various reporting tools.
• Knowledge and understanding of call routing and call reporting dynamics.
• Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning .
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

Job Expectations:

• This position is not eligible for Visa sponsorship
• Must be able to work on-site

Locations:

• 250 E. John Carpenter Freeway - Irving, Texas 75062

Required locations listed above. Relocation assistance is not available for this position.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.