Intuit Staff Customer Experience Professional 

Kenya, Nairobi County, Nairobi 

25261306

- Own and execute customer service initiatives to address customer needs. Scope, plan, and define the required deliverables and timelines to drive service strategy and innovation.

Experience & Industry Expertise

6-8 years of experience in customer experience strategy, product management, or related fields, preferably in SaaS or services-based industries.

Familiarity with customer service organizations, operations, and domain expertise in accounting, Human Capital Management (HCM),or payroll is a strong plus.

Educational Background

Bachelor’s degree in Business, Technical, or Science disciplines required; MBA or advanced degree preferred (or equivalent work experience).

Analytical & Strategic Thinking

Proficient in end-to-end quantitative thinking and problem-solving.

Adept at translating complex data into actionable insights and clear narratives that inspire stakeholders to take strategic action.

Outstanding verbal, written, and presentation skills with the ability to simplify complex ideas, tell stories with data, and motivate partners to pursue initiatives.

Execution Orientation

Proactive in anticipating dependencies, risks, and resource gaps, working swiftly to resolve them.