Intuit Senior Staff Product Manager Customer Support Mailchimp 

Kenya, Nairobi County, Nairobi 

690752776

Key responsibilities include:

• Define the Vision: Develop and champion a clear product vision and strategy for Marketing Support that aligns with the broader company goals of customer engagement and retention. You will be a thought leader in customer support, extending your influence and insights beyond traditional product functions to ensure a top-notch customer support experience across all organizational lines.
• Lead the Roadmap: Own and manage the product roadmap for support initiatives, prioritizing features that deliver the most significant value to customers and the business. This will be done in close collaboration with design, engineering, and marketing teams.
• Drive Execution: Oversee the entire product lifecycle, from initial ideation and user stories to launch and subsequent iterations, ensuring high-quality and timely delivery.
• Champion the Customer: Act as the voice of the customer, deeply understanding their support needs and translating those insights into intuitive and effective product solutions.
• Measure and Optimize: Define and analyze key performance indicators to measure the success of support products, continuously seeking opportunities for improvement and growth.
• Collaborate Cross-Functionally: Work in close partnership with a variety of teams, including engineering, design, data science, and go-to-market teams, to deliver integrated and effective support solutions. What you bring to the table Intuit is looking for an experienced and passionate product leader with a proven ability to deliver impactful results.

• 8+ years of experience in product management, with a significant focus on customer support, platform-based products, or related experiences at scale.
• Demonstrated success in developing and executing product strategies that have led to measurable improvements in customer satisfaction and operational efficiency.
• A deep understanding of support and marketing technology platforms, ecosystems, and best practices.
• Strong analytical and problem-solving abilities, with a proven track record of using data to inform decision-making and uncover new opportunities.
• Exceptional communication and storytelling skills, with the ability to articulate complex product concepts to a variety of audiences.
• Proven ability to influence and collaborate effectively across all levels of a dynamic and fast-paced organization.
• A Bachelor's degree in a relevant field is required; an MBA or other advanced degree is considered a plus. Equivalent experience will be considered.