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Capital One Senior Manager - Risk Management Supply Chain Solutions Hybrid United States, Virginia, Richmond 251269271
As a Senior Risk Manager in SCS, you will apply your leadership and analytical skills across a broad organization that services a majority of our lines of businesses. You will lead a team of highly-skilled associates and managers. Your team provides horizontal well-managed services to all SCS areas, vertical well-managed support for some of our highest risk operations, and oversee the Events and Business Continuity Management processes across the organization. You will own SCS Complaints, Issues, and Event Management framework and processes. You will build on and manage over 20 Controls to ensure regulatory adherence. You will be a thought leader on well-managed practices and risk management, along with creating a multi-year strategy for Supply Chain as enterprise services continue to grow. You will take your process and operations experience and partner with executives and leaders to build a strong well-managed community of practice, and to support operational excellence in our Supply Chain.
What skills you need to bring to the table:
Influencing, challenging, and enabling associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction
Tech & Product Fluency:The role does not require technical skills (e.g. coding) but you need to understand how to harness evolving technology to drive business outcomes. Further, you will be diving into problems with Business Analysts, Operations, and Tech teams and the ability to speak their language is critical to collaboration and consensus building
You have a curiosity to challenge the way things work and are capable of thinking outside of the box to develop and advocate for transformative solutions.
Results FocusYou have a bias towards action, try things and sometimes fail. You work in scaled agile frameworks and believe in iterative delivery with a focus on results.
You lead with human centered design as the basis for decision making and influencing outcomes
Responsibilities:
Design and drive a risk management and well-managed strategy in support of servicing areas and in partnership with vertical well-managed teams
Develop insights using process, control, and event data that identify improvement opportunities in the servicing value chain and work upstream/downstream to drive improvements
Use analytical skills to conduct Risk Process Improvement, Process Design & Process Excellence
Anticipate risks based on new servicing intent and work with servicing teams to address and mitigate
Partner with well-managed and risk management teams inside and outside the organization to further leverage best practices and create momentum around shared goals, objectives, and a strong community of practice
Facilitate large scale Process Management/Governance
Consult with servicing executives and leaders to create positive relationships and uncover improvements for horizontal services provided
Helping set the priorities for strategic programs initiatives while partnering with project and product teams to develop timelines and secure resources
Provide well-managed and risk thought leadership to current and new enterprise services
Oversee and influence the execution of event and crisis management for Customer Channels
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 5 years of experience in Project or Process Management
At least 3 years experience in Operations or Risk Management
At least 2 years experience in People Management
Preferred Qualifications:
Bachelor's Degree
2+ years of experience in risk or audit or consulting for modernized cloud based technology solutions
Business Process Management certification, Six Sigma Lean, Green Belt or Black Belt certification
6+ years of experience in Project or Process Management
4+ years of experience in Operations or Risk Management
3+ years experience in People Management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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