Teva Associate Director Patient Services 

United States, New Jersey 

250641045

• Strategize with brand managers and business units to design programs and services to support the needs of therapy-specific patient populations and drive brand objectives.
• Act as an advisor and internal consultant to the brand teams on all matters related to patient support through hub and pharmacy service offerings.
• Represent Patient Services on cross functional brand teams and core launch teams.
• Collaborate with internal functions to integrate patient services with other brand initiatives to ensure a coordinated customer experience.
• Track and report KPIs and program outcomes.
• Support monthly hub/pharmacy meetings with the brand teams as well as preparation for brand QBRs.
• Provide actionable insights and voice of the customer from ongoing patient programs.
• Lead annual planning process and quarterly forecasts for respective brand teams.
• Design, develop and test patient solutions hub/pharmacy programs options to support the product launches/program enhancements (in close collaboration with internal and external stakeholders).
• Leverage a deep and proactive understanding of patient needs, the competitive landscape, business goals, technologies, services, and Teva’s chosen vendor’s service delivery capabilities to inform program design.
• Test and refine solutions to drive greater patient adherence, improve patient/customer experience, and maintain product integrity.
• Use technologies, services, and data collection mechanisms to guide market access strategies and increase patient satisfaction.
• Serve as subject matter expert of current vendor offerings and seek to understand vendor options and expertise in the hub and specialty pharmacy arena.
• Assume the lead role in collaborating with vendors to establish and design monthly/quarterly reports that support the data analytics needs of the brand teams and Teva leadership.
• Develop and maintain strong working relationships with internal business partners, including Legal, Compliance, Privacy, HR, IT, PARC, and Training.
• Ensure program objectives are in compliance with Teva policies and regulatory guidelines.
• Support the hiring, training and coaching of future team members that may be needed to expand the team to support the future needs of Teva.

Education/Certification/Experience:

• Bachelor’s degree in health care, business-related area, or equivalent required
• A minimum of seven (7) years of experience in pharma, biotech, or related fields required with five (5) years of senior management experience preferred
• A minimum of three or more years of development and/or operation of patient support programs/HUB services experience required. A minimum of 5 years preferred.

Skills/Knowledge/Abilities:

• Extensive content knowledge of pharmacy operations, public and private insurance plans, medical and pharmacy benefits, buy & bill processes, healthcare reimbursement practices, billing procedures, compliance, coding, and medical terminology.
• Experience launching new pharmaceutical products, preferably a biosimilar or generic offering.
• Strong understanding of programs and services to support the needs of therapy-specific patient populations.
• Familiarity with AOP process, financials, POs and budgets.
• Excellent communication and presentation skills.
• Demonstrated team building skills to promote an environment of diversity, collaboration and recognition.
• Demonstrates continuous improvement mindset.
• Proven track record to work across an enterprise (internal and external and multiple levels of organizations).
• Critical thinking, problem solving, and analytical skills.
• Ability to work independently, in teams and be very flexible to prioritize and reprioritize.
• Ability to synthesize information and communicate to individuals at every level of the organization.

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, 13 paid Holidays and 3 paid floating holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.