Netflix HR Service Delivery Transition Analyst 

Philippines, Manila 

250565226

Responsibilities:

• Transition Planning and Execution: Develop, implement, and manage comprehensive transition plans for new services and changes. Coordinate with cross-functional teams to ensure timely and efficient execution of transition activities. Maintain a robust governance framework to ensure adherence to timelines and deliverables.

• Risk Management: Identify potential risks and issues related to transitions and develop proactive mitigation strategies.

• Knowledge Transfer and Training: Organize training sessions and knowledge transfer activities to ensure Service Delivery teams are fully prepared to support changes to existing workflows or new services. This includes ensuring that all processes are thoroughly documented and easy to understand.

• Stakeholder Engagement: Foster strong collaboration with key stakeholders to understand their needs, educate them on the transition process, address any concerns, and ensure alignment and support for successful transition outcomes.

• Process Improvement: Continuously identify opportunities for process improvements during transitions and implement best practices to enhance service delivery efficiency and effectiveness.

• Communication and Performance Monitoring: Ensure clear, concise, and timely communication with all stakeholders about transition plans, progress, updates, and any changes. Gather data on Service Delivery performance and transition progress, and share findings and recommendations.

Qualifications:

• At least 5 years of proven experience in HR service delivery, transition management, or a related role

• Familiarity with Service Center technologies, such as ticket management, knowledge management, dashboards, and so on. If you have experience with Workday and/or Zendesk, that's a plus!

• Strong organizational and project management skills

• Excellent communication and interpersonal skills

• Ability to work collaboratively with cross-functional teams

• Detail-oriented with strong analytical and problem-solving abilities

• Amenable to work in a hybrid setup

• Flexibility in schedule to accommodate meetings across multiple time zones