Fortinet Program Manager - Malaysia/Phillipines 

Malaysia, Kuala Lumpur 

249869639

As a Program Manager, you will:

• Project manage complex projects in multinational Enterprise & Service provider environments.
• Effectively meet the business objectives, compliancy requirements and targets assigned from the PS Management.
• Effectively manage the project portfolio to meet financial targets including revenue recognition and margin requirements.
• Develop a quick and clear understanding of the customer requirements through project scoping.
• Excellent resource scheduling skills taking into account consultant specialties & expertise levels within the team as well as the time constraints to deliver to the expected level of service.
• Meet revenue and billable utilisation targets for the region.
• Set clear project planning & project objectives.
• Work effectively with different internal and external stakeholders to manage expectations, communicate timely, provide necessary insights, and handle first level of escalation, where required.
• Evaluate project progress with a focus on the customer experience, service excellence and ownership for resolving customer issues where required.
• Have the ability to evaluate project risk with good risk management planning through project controls & internal discussion with the Professional Services management team.
• Be able to read and understand contracts to identify the implications of the terms from a PS perspective.
• Provide advice and be the initial point of escalation for assigned PS projects within the team and ensure resolution in a timely manner.
• Have experience in using Project Management tools such as ChangePoint or other such systems to measure PS KPIs & performance.
• Have excellent project reporting, communication & presentation skills.
• Have the ability to work on multiple projects at the same time and managing & prioritizing tasks to ensure project efficiency.
• Assure a high quality of documentation and act as a point of QA for any project documentation.
• Stay up to date on new product developments & technologies, providing input and operational direction to the PS team on supporting such technologies.
• Review and action on customer satisfaction surveys.
• Effectively communicate relevant project information to Fortinet management as appropriate.
• Utilize communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues.
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
• Participate in and contribute to various internal initiatives, including process improvement.
• Review priorities and take appropriate action to ensure results are achieved.
• Follow up with customer and internal Fortinet departments to ensure project documentation is completed:

– Creation/Review of Statement of Work document.

– Acknowledgement of work performed including work complete signing.

– Customer satisfaction surveys.

• Complete and submit any required administrative tasks in a timely manner (timesheets, activities report, project reports, etc.).

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 8 - 10 years background in complex Enterprise/Service Provider technical project management preferably in the network & security field.
• International PMO experience in a multinational system integrator is highly beneficial.
• Be able to work in the ANZ time zone.
• Team player and ability to work remotely & interact with remote teams & employees.
• Expertise in MS office suite, using applications such as Excel, Power Point, Word, Visio & Project.
• Ability to work well under pressure and remain focused on the tasks in hand.
• Data analytical skills, ability to interpret data and take actions based on it.
• Excellent written and verbal communication skills.
• Strong knowledge of the cybersecurity threat landscape.
• Able to juggle priorities to meet deadlines, whilst ensuring quality standards.
• Follow up on and take responsibility for unresolved issues or escalations.
• Experience of driving change initiatives in a PS environment.
• Able to develop effective relationships internally at a variety of levels and work closely with sales, pre-sales engineering, TAC, Advanced Support, management, etc.
• Effective interpersonal and communication skills.
• Experience improving and developing the knowledge & skills of others.
• Be an outcome-oriented go-getter.
• Self-organised and meticulous in their work.
• Ability to work according to customer’s schedules which may include weekends/evenings.
• A background in network security project management.
• Ability to travel internationally, if needed.
• Fluent English (written and spoken).
• Excellent client-facing and internal communication skills.
• Ability to work autonomously with minimal supervision.
• Presentation skills.