JPMorgan UX Researcher Vice President - Controls 

United States, New Jersey, Jersey City 

249658766

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

• Master’s, Ph.D. or other graduate in relevant social science or design discipline (e.g., Human Computer Interaction, Cognitive Sciences, Psychology, Anthropology, Information Sciences) from a major accredited college or university
• Understanding of quantitative methodologies including survey design and analysis (in Excel, R or equivalent)
• Exposure to UX tools e.g., Optimal Workshop, Qualtrics, SurveyMonkey, Figma
• Expertise in co-design, participatory design, service design and/or workshops
• Interest or previous experience working in Financial Services or Fintech