JPMorgan Principal UX Researcher - Vice President 

United States, California, Palo Alto 

141383888

Job responsibilities

• Demonstrate thought leadership and drive strategic UX research projects by identifying opportunities and gaps across different product areas
• Plan UX research tasks to align with our product timelines
• Allocate resources for UX research projects from multiple channels within the firm
• Advocate for user needs while understanding their connections to our business goals and outcomes
• Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, marketing, customer success, subject matter experts, engineers, and legal
• Partner closely with design and product stakeholders to understand and deliver against their research needs and priorities
• Synthesize research findings and create relevant, revealing, and inspiring research artifacts to share the insights with stakeholders
• Organize and document research processes, operations, and outputs to share with other teams
• Share knowledge, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization
• Guide, mentor, and share knowledge with other UX researchers on the team

Required qualifications, capabilities, and skills

• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields
• 5+ years of work experience in UX research field
• Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects
• Experience in planning and conducting different types of research including foundational, generative, and evaluative research
• Deep understanding of the Design Thinking methodology, both as a practitioner and educator
• Excellent verbal and written communication skills
• Ability to communicate and document research findings through artifacts, documentations, and presentations
• Familiarity with UX research tools (UserTesting, Dscout, etc.)

Preferred qualifications, capabilities, and skills

• Experience in planning and facilitating Design Thinking workshops
• Familiarity with financial terminologies and products
• Familiarity with UX design tools such as Figma and Adobe suites
  

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