Uber Sr B2B Collections Specialist 

United States, West Virginia 

248772874

AR Portfolio Monitoring:

• Regularly review AR portfolio and account balances to identify delinquent accounts.
• Monitor payment patterns and history to proactively address potential issues
• Work with internal and external stakeholders to remove roadblocks and help clear Invoices

Collections Strategy:

• Develop and execute collection strategies to recover outstanding balances while maintaining a customer-centric approach.
• Collaborate with the credit department to assess credit risk and set appropriate credit limits

Customer Communication:

• Initiate and maintain communication with customers regarding their outstanding balances.
• Provide courteous and professional assistance to customers to resolve payment issues and inquiries.

Payment Reconciliation:

• Reconcile payments received with outstanding balances to ensure accurate account records.
• Investigate and resolve discrepancies or payment disputes
• Work with Cash Application to clear on-account balances and assist with remittance requests

Documentation and Reporting:

• Maintain accurate and up-to-date records of collection activities and customer interactions.
• Generate reports on collection performance, trends, and key metrics for management review.

Compliance:

• Ensure compliance with all relevant regulations and company and team policies.
• Ensure BPO teams are compliant with the process expectations with regard to timeliness, accuracy, process and strategy.

Customer Service:

• Provide exceptional customer service by addressing customer concerns and inquiries promptly and professionally.

Dispute Management:

• Manage, track and help resolve disputes.
• Closely with the cross functional teams to resolve open disputes.

Basic Qualifications

• Bachelor's degree in finance, accounting, or a related field
• 4+ years’ progressive experience in B2B AR and Collections

Preferred Qualifications

• Post-grad degree desirable
• Experience in working in an ERP, preferably Oracle or SAP, with a track record of making efficiency-saving process improvements
• Strong customer service experience and ability to balance achieving internal targets while providing a positive customer experience
• Ability to work with large amounts of data and summarize for different stakeholders
• Strong Stakeholder management skills
• Strong governance and Operations management skills
• Excellent communication and negotiation skills, both written and verbal
• Analytical mindset with the ability to interpret financial data
• Proficiency in Microsoft Office Suite, especially Excel
• Familiarity with collections software and customer relationship management (CRM) tools is a plus
• Detail-oriented with a commitment to accuracy
• Ability to work independently and as part of a team
• Strong problem-solving skills and a results-oriented attitude

For Dallas, TX-based roles: The base salary range for this role is USD$88,500 per year - USD$98,750 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .