Microsoft Technical Support Engineer- Power BI 

Canada, British Columbia, Vancouver 

243960414

Required/Minimum Qualifications

• 3+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.

Other Requirements

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirementsinclude, butare not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications

• Microsoft Technology Certifications.

• Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.

• Communication and stakeholder engagement skills, underpinned by an ability to communicate technical concepts to non-technical, upper-level business users with ease.

• Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway), or any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial.

• Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services and/or underlying awareness of SQL Server, or any other Database Management system like Oracle or SAP

• Basic network troubleshooting skills and Team-wide shift rotations to cover business needs, including “on-call” responsibilities and weekend work.

Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $66,500 - CAD $128,300 per year.

Find additional pay information here:

Microsoft will accept applications for the role until June 18, 2024.

Response and Resolution

· Resolves customer issues through problem-solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.

· Performs in-depth product troubleshooting and remediation when needed.

· Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement

· Provides feedback to more upper-level engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.

· Identifies potential defects and escalates to more upper-level engineers to resolve.

· Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.

· Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.

· Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

• Embody our