Siemens Client Service Manager 

United States, Washington, Bellevue 

242555708

Our Smart Buildings help to create efficient, safe, adaptable, andresponsible environments. Our aimjust about improvingabout creating perfect places that improve people’s lives.

Client Service Managersmanage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As aClient Service Manager,you will:

• Manage assigned service agreement accounts, drivingtoafinancial targetandoutstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals,leveragingthe company’s entire service and product portfolio
• Develop service delivery plans with the customer toprovideservice agreement scope of work
• Identifycustomer needs and make prioritized recommendations for service agreement adds, upgrades,and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service areaandlead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• On-the-job experience working within:
• The Building Technology industry
• EngineeringHVAC or Building Automation, Fire Alarm, or Security systems
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Demonstrated experience in demand side energy services or Certified Energy Manager preferred
• Associate degree from a two-year/technical college or bachelor's degree
• Demonstrated experience in the building technology industry

• regardingour benefits can be found here:
• The pay range for this position is $59,290 - $101,640and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills,qualifications

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