Amazon Software Development Engineer II - Mobile Shipping Delivery Support 

United States, Washington, Seattle 

241221780

As an SDE-II on Amazon's Shipping and Delivery Support (SDS) team, you will be responsible for developing the SDS Driver Support Hub, making it easily accessible with one click from anywhere in the mobile-native delivery app. You will design and implement features that dynamically offer relevant self-service options tailored to the driver's current state, whether on or off duty. Leveraging generative AI, you will create an intelligent Help search feature that facilitates content discovery and provides optimal call-to-action recommendations. Additionally, you will integrate large language model (LLM)-led chat and voice support options to ensure drivers receive comprehensive assistance throughout their journey. You will also perform code reviews, mentor junior engineers, and troubleshoot issues, ensuring the robustness and performance of the Driver Support Hub, ultimately improving the overall delivery process.A day in the life1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 1+ years of native mobile programming experience on Android or iOS with a modern mobile programming language such as Swift or Kotlin
- Bachelor's Degree or equivalent years of experience.

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with Amazon Web Services (AWS)