Walmart USA Senior Product Manager Omni Care Self Service Automation 

United States, Arkansas, Bentonville 

237291265

What you'll do...

KEY OUTCOMES

• Help define product strategy, benefits and vision for Automation/AI product
• Understand the dynamics and drivers of critical metrics and KPIs and provide business recommendations accordingly.
• Bring hands on experience with conversational IVR and bot product development
• Develop, maintain and execute against product roadmap and lead prioritization with stakeholders to ensure benefit realization
• Define product/project scope, author product requirements. Create user stories and define acceptance criteria.
• Work directly with engineering, QA and Technical Program Manager teams using Agile methodologies
• Collaborate with key stakeholders including Customer Care Operations, Vertical Business leaders and legal throughout the product life cycle.
• Perform competitive product analysis and market research to stay on top of industry trends
• Partner closely with Analytics and Operations teams to ensure proper measurement instrumentation, monitoring and reporting of product success post launch
• Communicate plans and progress to leadership and partner teams
• Evangelize Automation/AI across the organization, drive integration with customers and partners and ensure desired positive impact is achieved

Experience:

• 4+ years in product management in an Agile environment, with a record of launching successful products to market.
• Direct experience leading a product related to Self Service, IVR, and/or Messaging channels
• Experience working with Automation and AI/ machine learning applied to yield optimization.
• APIs as a product experience a strong plus
• Demonstrated history in managing complex projects, with an acute attention to quality
• Proven ability to problem-solve from the big strategic challenges to the small tactical decisions.
• Experience guiding cross-functional teams, with the ability to interact with stakeholders at all seniority levels. Comfort operating in larger enterprise environments across cultures, locations, and time zones.
• Excellent analytical and diagnostic skills
• Proven growth mindset. Ability to think creatively and challenge the status quo.
• Good judgment in balancing between innovation and robust operation, able to optimize productivity and efficiency when working with your partners.
• Analytical and comfortable making data-driven decisions.
• Excellent communication and interpersonal skills.
• A high degree of comfort with ambiguity - you’re able to quickly develop hypotheses with limited information
• Self-motivated and willing to handle competing priorities in a fast-paced environment

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see

The annual salary range for this position is $90,000.00-$180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...

Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management. Option 2: 7 years’ experience in product management or related area.
Preferred Qualifications...

702 Sw 8Th St, Bentonville, AR 72716, United States of America