KLA Customer Support Engineer 

France, Auvergne-Rhône-Alpes 

233292664

Key responsibilities:

· Assures operational quality of system equipment.

· Coordinates actions with customers to minimize down time.

· Provides assistance to Installation Engineers and other CSE's in resolving problems. May perform duties associated with Technical Support Engineer.

· Repairing of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.

· CSE may access and resolve problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.

· Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.

Skills and experience

5 years of experiencewith troubleshooting techniques in repairing complex and sophisticated tools.Ideally optic, electricity or automation

· Well-able to read and interpretschematics and drawings.

· Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.

· Understanding of customerof assigned equipment set in production environment desirable.

· Excellent analytical problem-solving skills

· Creative thinking approach to deal with customer challenges and needs

· Excellent oral and written communication skills

· Team performer and ability to maintain excellent working relationship with customers and colleagues

Minimum Qualifications

· Languages: Fluent English (Both written and spoken)

· Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering andyears industry working experience

· Willingness to travel at least 30% of the time

· A valid driving license is required for the country you will be working in.

Field service or equipment related experience on Semiconductor capital equipment is a plus.