Capital One Lead Design Strategist - Manager Level 

United States, Virginia, Arlington 

232434804

What You’ll Do

As a leader and maker, you’ll be asked to handle responsibilities, including:

• Collaborating with technology, product, and design partners to cut through ambiguity and translate organizational goals into effective design strategies and operating models

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Building out a vision for our user experience informed by and inclusive of user goals, business objectives, and technical capabilities

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and concept testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Defining how we measure the success of an experience and monitoring those measurements to inform future strategy and product evolution

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

• Driving experience design by:

  • Leveraging research and service design approaches to bring clarity and systems thinking to complex problems, products, and services

  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Storytelling through business acumen and presenting product vision and concepts to various stakeholders

Basic Qualifications

• At least 6 years of experience with UX design

Preferred Qualifications

• At least 2 years of experience with experience strategy

• Experience designing for cross channel experiences

• Experience working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma

• Experience managing a cross-functional team

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.