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Apple RCC Sales & Setup Supervisor United States, Texas, Austin 231578924
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Description
Of note, supervisors typically work core hours, however, weekend, night shifts and holidays are required. Manager on Duty shifts are required, and can span any hours of operation, including evenings, weekends, and holidays. These are required to be physically on campus.
Minimum Qualifications
- 4 years of experience in sales, retail, or a contact center environment
- Experience with successfully driving performance and results through strategic and effective leadership, specifically in a retail or sales environment.
- Proven track record of strong decision-making skills and good judgment
- Outstanding communication and interpersonal skills
- Experience with effectively navigating complex personnel situations
- Experience leading people, leading an initiative, or acting in a leadership capacity
Preferred Qualifications
- 2+ years management experience, leading a team of 15+ direct reports
- Highly organized with strong time management skills, enabling high productivity consistently
- Leadership experience in a contact center environment
- Familiarity with call center tools and metrics
- Independent and driven, able to complete work independently and prioritize effectively
- Resourceful, organized, and motivated (action oriented with sense of urgency)
- Proven track record building strong cross-functional relationships
- Customer centric mentality - experience leading others delivering exceptional customer service
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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