Palo Alto Senior Principal Product Director Go-To-Market CX Products 

United States, California 

2306986

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

As a Principal Product Manager, you will contribute a deep knowledge of product development strategy to align teams around a vision that unlocks value and scales for dynamic Go-to-Market teams across the customer lifecycle. You will translate strategic foresight into actionable plans, using strong analytical skills to influence cross-functional teams and drive the product vision for Salesforce and our go-to-market systems. This position requires both strategic thinking for future growth and tactical execution for short-term goals.

Key responsibilities include:

• Strategic Vision & Roadmap: Defining and driving the strategic direction, vision, and priorities for AI applications and features for CX and GTM applications. This involves orchestrating a multi-year AI product roadmap in partnership with executive leadership, development teams, and business stakeholders
• Product Lifecycle Management: Managing the full product lifecycle—from ideation through launch and ongoing enhancements—by collaborating closely with cross-functional teams. This includes balancing the delivery of new AI features with enhancement requests based on customer feedback, usability insights, and market trends
• Data-Driven Innovation: Driving clear, data-driven, and first-principle thinking on process mapping to influence areas of automation using AI and the latest digital workflows. This includes hands-on experience with data and segmentation for different routes to market to inform strategy. You will reimagine the support process, unconstrained by current limitations, using data insights to reshape it for the future
• Process Transformation: Leading and executing transformations in Pre-Sales, Partner, and Support processes. This includes hands-on involvement with lead-to-opportunity processes and applications, with the ability to redesign the architecture and functional process
• Cross-Functional Leadership: Leading cross-functional team meetings, aligning engineering, data science, UX, and GTM,CX business partners on IT application product priorities. You will partner with cross functional stakeholders, Strategy & operations, and the AI COE to define and drive strategic direction, vision, and priorities for applications
• AI/ML & GenAI Expertise: Staying current with AI/ML and GenAI trends and technologies, identifying opportunities for integration into product development processes and experiences

Your Experience

• 15+ years of experience in Lead-to-Quote and Support applications and data, including 5+ years of experience with Big 4 consulting firms
• Statistician mindset to understand data patterns and transform them into actionable insights and process changes
• Experience in driving data-driven decisions within Growth/Sales organizations.
• Excellent communication skills, problem-solving, conflict resolution management, active listening, time management, and interpersonal skills
• Ability to thrive in a fast-paced environment with a strong foundational understanding of enterprise applications, GTM, and CX processes
• AI Exploration & Implementation: Demonstrated experience or a strong, tangible curiosity in exploring and implementing AI use cases. Prior experience with Generative AI, predictive modeling, or leveraging AI in the software development lifecycle is highly preferred
• Highly collaborative team player comfortable working in a matrix organization
• Strategic Business Acumen: Ability to think strategically and effectively communicate with and influence stakeholders at all levels, translating complex business problems into applications/feature releases
• Education & Certifications: Bachelor’s or Master’s degree in Computer Science, Mathematics, or Business or equivalent military experience required
• Local in SF bay area to be onsite

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $216000/YR - $298000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.