מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Armis Armis Services Engineer Team Lead United States, Texas, Austin 229990099
24.08.2024
Key Responsibilities:
- Lead, mentor, and manage a team of Services Engineers, ensuring they are motivated, trained, and equipped to meet deployment goals.
- Conduct regular performance reviews, provide constructive feedback, and support professional development.
- Oversee the planning, scheduling, and execution of deployment projects to ensure timely delivery and customer satisfaction.
- Collaborate with the Customer Success, Sales, and Product teams to develop detailed deployment plans tailored to client requirements.
- Allocate resources effectively to meet project deadlines and manage multiple projects simultaneously.
- Ensure the technical accuracy and quality of deployments, including system configuration, integration, and customization.
- Provide high-level technical support and guidance to the deployment team during complex deployments and issue resolution.
- Serve as the primary point of contact for escalated deployment issues and ensure prompt and effective resolution.
- Maintain strong relationships with clients, understanding their needs and ensuring deployments align with their business objectives.
- Conduct regular meetings with clients to review deployment progress and address any concerns.
- Develop, implement, and optimize deployment processes, methodologies, and best practices to enhance efficiency and quality.
- Continuously evaluate and refine deployment tools and technologies to improve team performance.
- Collect and analyze feedback from clients and internal teams to drive process improvements.
- Ensure comprehensive documentation of deployment processes, configurations, and troubleshooting procedures.
- Develop and maintain deployment guides, user manuals, and training materials.
- Generate regular reports on deployment progress, team performance, and project outcomes for senior management.
- Ensure all deployments adhere to industry standards, compliance requirements, and security best practices.
- Conduct regular audits and assessments to ensure the integrity and security of deployed systems.
- Provide training and onboarding for new Services Engineers.
- Ensure ongoing training and certification for the team to stay current with industry trends and technologies.
- Manage the deployment budget, ensuring cost-effective use of resources.
- Negotiate with vendors and partners to procure necessary tools and equipment.
- Collaborate with senior management to develop and implement strategic plans for deployment initiatives.
- Identify opportunities for expanding deployment services and capabilities.
- 3+ years of experience in a leadership role within a deployment or technical support team.
- 5+ years experience as a full-time Services Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
- Strong technical background in deploying and managing complex systems and infrastructures.
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Exceptional communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams.
- Strong analytical and problem-solving abilities.
- Ability to work independently and make informed decisions in a fast-paced environment.
- 3+ years experience working in Security/IT/Healthcare/ICT/Commercial sectors
- Experience analyzing, using, and configuring medium to enterprise networks.
- Ability to work effectively in an interrupt-driven environment and provide mentorship to individual contributors.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams.
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work independently and manage multiple deployment projects simultaneously.
- Coverage of U.S. Time Zones is preferred
- Willingness to travel to client sites as needed (up to 60%)
- B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
- Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
- Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
- Networking (LAN/WAN, Routing/Switching protocols, Network Security)
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