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Bank Of America Operations Team Lead - Enterprise Transaction Services United States, Delaware, Newark 372026409
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.
Line of Business Description:
Requires basic operations knowledge with work experience in Card Issuance. More than 30% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with limited supervisor/assistant supervisor experience. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.
3rd Shift - Sunday through Thursday 11:00pm-7:30am
Responsibilities:
- Resolves day-to-day problems and executes deliverables within the business unit
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Manages team workload and provides general oversight and direction to team
- Maintains internal, operational, and financial controls and works within risk appetite of the business unit
- Reviews processes to ensure they are efficient and implements process improvement opportunities
Required Qualifications:
- Cannot be on corrective action.
- Minimum 2 years’ experience in high speed production environment.
- Minimum of “Meets/Meets” on last review
- Must be an active listener
- Strong organizational Skills
- Attention to detail.
- Capability to work effectively in a team environment.
- Display flexibility with given work demands.
- Ability to multitask.
- Must be extremely dependable
Skills:
- Attention to Detail
- Collaboration
- Customer Service Management
- Customer and Client Focus
- Fraud Management
- Active Listening
- Administrative Services
- Business Operations Management
- Data Collection and Entry
- Quality Assurance
- Client Management
- Coaching
- Performance Management
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