Palo Alto Failure Analysis Engineer 

United States, California 

229423656

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Drive returned product Failure Analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team
• Resolve escalated RMA’s by determining the hardware root cause of the failure issue.
• Track and report on RMA failure trends by product and cause to the Tech Op’s team.
• Track the progress of all in-progress RMA’s requiring FA and prioritizing accordingly.
• Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.
• Maintain accurate data entry into SAP and Salesforce database tools.

Your Experience

• Strong Linux system administration knowledge.
• Strong network protocol knowledge.
• Outstanding communication skills, both written and verbal.
• A highly collaborative working style is a must.
• Moderate to fluent in programming languages and tools used for the test environment (Linux OS, Tcl, Expect, Shell Script, Python, Network Switch, Terminal Server, and PDU)
• Ability to apply a working knowledge of server/client and IP based networking hardware architecture, both system and component level, to the test environment.
• Demonstrated ability at hardware debugging to component level and fault isolation.
• Knowledge of Salesforce,JIRA and SAP desired.
• Ability to read schematics and view board files (Allegro Viewer and Cadence PCB Design)
• Must be local in SF bay area to be onsite

Education:

• Minimum BSEE, BSCS, BSCE, or BSET.
• 3+ years related experience required in the computer networking industry.
• Involvement and/or membership in relevant industry standards bodies is a plus.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected per year. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.