changing lives.
We are seeking a highly motivated and organized Sales Support Specialist. In this role, you will play a pivotal role in supporting the sales team's success by handling administrative tasks, ensuring smooth order processing, and acting as a liaison between Sales and Operations. You will be instrumental in streamlining sales processes, fostering collaboration across departments, and ultimately driving customer satisfaction.
In this role, you will…
- Provide comprehensive support to the sales team by handling tasks such as new account registration, order/contract creation, and data management.
- Act as the primary point of contact for the Sales Team, actively listening to their challenges and providing solutions.
- Manage all aspects of the sales process, ensuring efficient order processing and clear communication between Sales and Operations.
- Maintain accurate and up-to-date customer and sales interaction records in CRM systems like Salesforce.
- Continuously identify and implement improvements to optimize the efficiency, productivity, and quality of the sales process.
- Collaborate in developing sales plans, processes, and procedures, and create reports/dashboard to track progress.
- Build and maintain strong relationships with key stakeholders across Sales, Marketing, Finance, IT, and Operations to deliver exceptional customer service.
- Take ownership of assigned projects and ensure their successful completion
In this role, you’ll need …
- 5+ years of experience in sales, sales administration, sales operations, or customer support.
- Proficiency in Windows environment and the ability to learn new software applications like SAP and Salesforce quickly.
- Intermediate skills in Excel and PowerPoint.
- Ability to thrive in a fast-paced environment and prioritize effectively.
- Strong interpersonal and organizational skills with excellent communication abilities.
- Collaborative, results-oriented, and customer-focused with a problem-solving mindset.
- Excellent analytical skills and the ability to follow through on projects to completion.
- Ability to communicate professionally and tactfully with internal and external stakeholders
