Bank Of America Global Markets Business Support Manager 

United States, New York, New York 

223248131

Job Description:

Job Description:

The candidate will join the Communications Review Group within Global Markets Business Controls & Supervision Team,owning and supporting integralaspects of the E-Communications Surveillance Program.Candidate must be able to thrive in a fast-paced and high-pressure environment with primary responsibilities for:

• Developing and maintaining lexicon-based surveillances to address risks identified from various areas within the bank and external events
• Evaluating and testing e-communication surveillances to increase efficiencies and effectiveness
• Owning the governance structure over the lexicon program
• Developing, producing, and distributing senior management reporting related to the program
• Collaborating with Business Controls Officers, Enterprise Areas of Coverage partners and control functions (e.g., Compliance, Technology, Operations, Audit, etc.) to analyze current processes/procedures, identify potential improvements, develop strategies to implement change, and oversee implementation related to the lexicon library
• Executing multiple complex initiatives many of which may require robust solutions using technology

Requirements:

• Bachelor’s degree or equivalent work experience
• Experience in e-communications surveillance development and testing
• Takes initiative and demonstrates focused desire to drive improvements versus relying on “status quo”
• Must be self-motivated and results oriented with strong desire to succeed
• Must be able to deliver results with limited direction and supervision
• Must be detail oriented (e.g. ability to identify anomalies within large sets of data and track multiple action items in detail)
• Must be proficient in data aggregation, integration, analysis, and reporting
• Must be able to work with technical teams and translate technical concepts to business audiences
• Must be able to work well in collaborative team environment, but also independently
• Excellent time management skills and ability to manage multiple competing, high priority projects
• Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership
• Excellent critical thinking/problem solving skills
• Excellent project/program management skills

Desired Skills:

• Hands-on experience with Tableau, including ability to independently build new dashboards and data reports
• Knowledge of Global Markets risk, controls, policies, procedures and applicable laws, rules and regulations
• Technical background, or experience interfacing with technical teams
• Data and Trend Analysis
• Fluency in (a) foreign language

1st shift (United States of America)