Amazon Lab Support Tech Amazon Key 

United States, Nevada, Las Vegas 

22289062

Key job responsibilities
• **Business Insights & Analysis**: Provide clear analysis of large data sets from Q.A. system testing to drive actionable recommendations for sales leaders and identify root causes of technical issues• **Data Visualization & Reporting**: Create data visualization approaches including metrics and dashboards to support operational improvements and product reliability tracking• **Process Enhancement**: Identify opportunities for process automation and enhancement in access control systems to increase productivity and improve the sales operations experience• **Cross-functional Collaboration**: Work on ambiguous data requests and technical challenges, employing analysis to troubleshoot field-reported issues and propose solutions• **Documentation & Communication**: Maintain effective written and verbal communications through technical documentation for installation and sales procedures, ensuring accuracy across all published sources• **Project Management**: Apply project management techniques to identify risks and opportunities, drive timelines, and deliver on deadlines for system configuration builds and validation• **Operational Support**: Participate in operational management activities including technical product research and system testing to enhance the internal customer experience• **Quality Assurance**: Cross-check analytical data with other published sources to establish fidelity and ensure errors do not occur in our delivery solutionsA day in the life

• 2 years’ experience installing and troubleshooting hardware and software issues in access control industry
• 2 years of low voltage wiring experience
• Experience reading wiring schematics
• Basic engineering knowledge: mechanical, electrical, software
• Experience with electromechanical components (i.e., relays, timers, transformers and switches)
• 1 year experience with Microsoft Excel and Word

• Bachelor’s degree, or equivalent work experience
• Excellent communication skills
• Proven track record of delivering results on time