Sony Sr Manager Operations 

United States, California, San Jose 

222172338

• ahigh-level of customer satisfaction.

• Respond to customer inquiries, complaints, and order issues promptly and effectively.

• Monitor customer service metrics and identifyareas for improvement.

• Manage thecustomer service team to ensure high-quality interactions.

• Escalate complex customer issues to appropriate departments.

• Lead process improvement projects cross-functionally.

Supply Chain Management:

• maintaininventory levels andoptimizeprocurement processes.

• Monitor and manage inventory levels across the warehouse to prevent stockouts and overstocking.

• Analyze demand forecasting data to plan inventory needs and production schedules.

• Coordinate logisticsand shipping arrangements with carriers to ensuretimelydeliveries.

• Manage Supply Chain operations from both Japan and local suppliers for optimalefficiency and quality.

• Track supplier metrics and quality.

Warehouse Operations Management:

• Oversee daily warehouse activities including receiving, storing, picking, packing, and shipping orders.

• Implement and maintainefficient warehouse layout and processes tooptimizespaceutilization.

• Manage warehouse staff and ensure adherence to safety procedures and quality standards.

• Monitor warehouse performance metrics and identifyareas for improvement.

Performance Monitoring and Analysis:

• Track KPIs related to customer satisfaction, order fulfillment time, inventory accuracy, and shipping costs.

• Analyze data to identifytrends and implement necessary adjustments to improve operational efficiency.

• Work with Finance and other functions for process improvement and measurements.

Team Leadership, Quality and Compliance

• Lead and motivate a team of customer service professionals, warehouse personnel, and supply chain professionals.

• Provide training and development opportunities for staff to enhance skills and knowledge.

• Strong focus on Quality and Compliance.

Your qualifications and experience should include:

• Bachelor’s degree (master’spreferred) in Supply Chain Management, OperationsManagement,Business Administration, or a related field

• 10+years of proven experience in Customer service, Warehouse operations, and Supply Chain management roles

• Strong analytical skills with proficiencyin data analysis and reporting tools

• Excellent communication and interpersonal skills to effectively interact with customers, suppliers, and internal teams

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Leadership skills to motivate and develop a team.

• Strong proficiencyinExcel, data processing,and other Desktop procedures

• Proficiency in warehouse management systems (WMS), ERP systems (Epicor, SAP), SFDC,andother Desktop

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology.”

generally regularemployees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coveragewith coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employee assistanceplan and comprehensive behavioral health benefits

• Fertility benefits, including, surrogacy, and adoption assistanceprograms

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Up to 12 weeksof paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting

• Education assistanceand student loan programs

Other Programs:

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discounts on Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)