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Apple eCommerce CX Specialist United States, California, Cupertino 220987504
01.06.2024
Key Qualifications
- 5 to 7 years of proven experience driving customer experience and sales growth, preferably with category management responsibility.
- Experience in digital commerce, retail media, advertising or marketplace sales preferred.
- Experience managing external partners driving negotiation and implementation of programs and business projects from concept to execution, to reporting and optimization.
- Strong problem solving skills to identify critical issues and opportunities and provide clear recommendations for sales growth.
- Proven understanding of eCommerce purchase funnel, SEO, SEM.
- Analytical ability with capability to transform online key performance indicator CX data (click-through rate, page views, conversion rate, abandoned cart) into actionable insights; demonstrated experience using web analytics to impact digital business.
- Experience interacting with a wide range of constituents across functions; validated ability to influence in a matrix organization partnering with global and local organizations.
- Transform business questions and opportunities into impactful merchandising solutions that improve the CX, optimize conversion, and drive incremental sales.
- Excellent interpersonal skills.
- Exceptional attention to detail.
- Experience with Amazon or Mercado Livre preferred.
- Experience using a Content Management System, optimization via UI/UX, CRM capabilities is a plus.
- Fluency in English is required.
Education & Experience
Bachelors Degree or equivalent work experience
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