Bank Of America Fraud Analytics Innovation Lead Analyst - Authentication Strategy United States, Delaware 220403691
Job Summary:
This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.).
Responsibilities:
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights
Partner across organization lines including Fraud Strategy, Technology, Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap.
Ability to translate complex findings into clear, actionable recommendations for key stakeholders
Leverage insights from data & analytics, industry forums, and channel partners to identify and drive new ideas on improving customer experience, operational efficiency, and reducing fraud risk.
Develop compelling vision and data driven business cases for transformation initiatives.
Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities.
Build and maintain a coalition of executive leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines for stakeholders and senior executives.
Build and lead cross-functional teams to solve complex, high impact business problems.
Develop and oversee the execution of the IVR & Contact Center authentication roadmap.
Develop integrated scorecard to monitor authentication performance and stability of IVR & Contact Center channel. Analyze performance to identify and address emerging trends.
Required Qualifications:
4-year college degree in quantitative field
Minimum 3 years’ experience in analytics and managing risk.
Experience conducting fundamental analysis to understand and quantify key economic drivers.
Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)
Track record of being able to break complex problems down and develop a clear strategy / action plan.
Ability to identify high value opportunities.
Experience influencing organizations and senior leadership to take action on identified opportunities.
Strong communication skills / ability to explain nuanced topics at right approach and level of detail to influence an audience.
Proven track record of working across organizational lines to successfully drive projects from idea to execution.
Desired Qualifications:
Experience in Interactive Voice Response / Contact Center analytics.
Prior experience in developing policy and/or technology requirements for initiatives.
Familiarity with analysis tools like SAS/SQL with analytical and strong problem-solving skills.
Experience coaching and/or managing a team of analysts.
Skills:
Analytical Thinking
Business Analytics
Data and Trend Analysis
Fraud Management
Problem Solving
Collaboration
Innovative Thinking
Monitoring, Surveillance, and Testing
Presentation Skills
Risk Management
Data Visualization
Interpret Relevant Laws, Rules, and Regulations
Issue Management
Oral Communications
Written Communications
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