NetApp Senior Support Product Manager 

United States, Oregon 

218180797

Key Responsibilities:
• Develop and implement support services strategies for new and existing products.
• Collaborate with cross-functional teams to identify and resolve custom experience feedback.
• Analyze customer feedback and support metrics to improve value enhance approach to our support portfolio.
• Be able to lead conversations on current industry trends and be able to bring in out of box thinking towards value-based support offers that focus on improving post purchase journey.
• Manage relationships with key stakeholders, including customers, partners and internal teams as needed
• Stay up-to-date with industry trends and best practices in product support.
• Person much have hands-on experience with part/SKU creation and manage end to end process of defining and bringing offer to market including supporting the QtoC process

• Minimum of 12 years of experience in product support/customer success or a related applicable area
• Strong leadership skills, including experience leading conversations with stakeholders at various levels
• Experience leading teams (non-managerial role)
• Ability to work in a fast-paced and dynamic environment
• Proficient in data analysis with a history of, and interest in, performing industry research

• Office environment/home with occasional travel required
• Flexibility to work outside of standard business hours when necessary

Typically requires a minimum of 12+ years of related experience.

Bachelor's degree in an applicable field is strongly preferred. A master's degree is a plus as well.