Nvidia Senior Service Product Manager – Software Support 

United States, California 

595033880

What you'll be doing:

• Develop service products for the software AI and cloud support portfolio, by identifying potential service offerings and gaps, generating requirements and specifications, defining the product strategy and positioning, operationalizing, and measuring the service products

• Responsible to define, design and drive the join support program with support partners, as well as associated training, certifications, and policies for the partners

• Responsible to align key stakeholders, including internal technical team and external partners, to successfully launch the new services

• Identify areas for improvement in our software support processes and implement innovative solutions to enhance customer satisfaction

see:

• Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the enterprise service business

• Proven experience and understanding in AI software and cloud support technology, with a focus on delivering exceptional customer service

• Strong communication and interpersonal abilities, with a proven track record of successful collaboration with individuals from various areas of expertise, both technical and non-technical

• Ambitious and self-motivated, with a passion for staying at the forefront of technology and driving innovation

• Bachelor’s or equivalent experience in business and/or technical field

• 8+ years of previous experience in product management and service-related field

crowd:

• Prior experience and demonstrated leadership in enterprise services industry and understand their ecosystems and key players

• Prior experiences in develop partner joint support program

• Detailed understanding of AI software/Cloud service structures, service operations, pricing, positioning, and various routes to market

• Ability to be actively engaged, work in areas that may be outside the standard job description to accomplish the job

• Master’s or MBA preferred