IBM Junior HR Customer Service Representative 

United States, North Carolina, Durham 

217302750

• Respond to employee inquiries and concerns via phone, email, and in-person
• Provide accurate and timely information on HR-related policies, procedures, and benefits * Resolve basic employee issues and concerns in a fair and professional manner
• Escalate complex issues to senior HR staff or management as needed
• Maintain accurate and up-to-date records of employee interactions and issues
• Stay up-to-date with changes in HR policies, procedures, and regulations
• Collaborate with other HR staff to resolve employee issues and improve customer service * Participate in training and development programs to improve skills and knowledge

Preferred Technical and Professional Expertise

• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Excellent customer service skills and ability to handle sensitive and confidential information.
• Proficiency in basic HR software and systems.
• Ability to work independently and as part of a team.
• Strong attention to detail and analytical skills.

Preferred Qualifications:

• Experience in a similar HR customer service role.
• Knowledge of HR software and systems.