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US Bank Junior Customer Service Representative German 
Poland 
913444033

24.09.2024

שיתוף

התחבר/י כדי להגיש מועמדות
Your responsibilities:

  • Providing high quality customer service by responding to telephone and email inquiries, requests and problems;

  • Answering calls in foreign languages on a variety of products and services;

  • Analyzing and resolving queries on first contact or forwarding details to appropriate support area for resolution;

  • Using thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures;

  • Entering and modifying customer data in IT systems;

  • Maintaining positive relationships with clients.

Our requirements:

  • Fluency in German and English/Polish;

  • Willingness to work in hybrid model;

  • Readiness to work full time from Monday to Friday from 8 a.m. to 7 p.m.;

  • Excellent communication and interpersonal skills;

  • Analytical skills;

  • Good PC skills;

  • Customer Service experience is a plus.

What we offer:

  • Complex medical care (dentist, home visits and travel insurance included),

  • Life insurance,

  • Multi sport card or co-financed holidays,

  • Online language classes financed by Elavon (English, German, Spanish, Norwegian and Polish for foreigners),

  • One day extra leave (Elavon day),

  • Pension plan (optional).

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