Capital One Principal Associate Debit Card Strategist Hybrid 

United States, Virginia, Richmond 

216713562

West Creek 5 (12075), United States of America, Richmond, Virginia Principal Associate, Debit Card Strategist (Hybrid)

As a Principal Associate, you will be responsible for creating and enhancing the debit card experiences for Bank Customers. You will play a key role in designing and implementing strategies to monitor the health of the payment ecosystem, improving debit card functionality, and preparing the Debit Team to support a growing and more sophisticated Debit organization.

Responsibilities:

• Create debit card business plans, metrics, monitoring dashboards, and presenting to Senior Leaders

• Create long term card strategies to simplify card issuance, ranging from card manufacturing to card delivery

• Develop and implement new physical debit card products and features

• Design and administer process improvements- increasing efficiency and reducing expenses

• Engage as a point of escalation to swiftly navigate issue resolution

• Forecast usage and manage issuance budget

• Develop and maintain formal process documentation including procedures and process flow diagrams, control standards, and FMEAs

• Lead coordination of internal audit reviews, control reviews, and PLA assessments

The candidate should have:

• Strong project / program and process management skills

• Ability to create and effectively deliver presentations

• Basic forecasting and spreadsheet skills

• Comfortability defining open space when starting new projects

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of process and project management experience

• At least 2 years of experience with relationship management

Preferred Qualifications:

• Lean, Agile, Six Sigma, BPM, or PMP certification

• 3+ years of experience working in payments

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.