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This is a Hybrid position located in Plano, TX. Relocation to Plano, TX required if you're not located in the Dallas, TX area.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience
Championing design-centered approaches grounded in product research and analysis, and always representing the perspective of content strategy
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Participating in hiring by reviewing resumes, conducting interviews and attending consensus
Discovery & Delivery
Working with the research team to understand customer needs and define what information is needed throughout the user experience through usability and empathy studies
Framing problems, defining insights, and designing newmethodologies/practicesto serve customer needs
Creating new content experiences, and guiding others in the process
Ensuring all content is clear, easy to understand, and written in natural language
Adhering to compliance requirements using natural language and content standards
Facilitating and participating in workshops with internal and external stakeholders to align with business needs
Collaborating with other writers, UX designers, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines
Basic Qualifications
Experience with content creation for cross channel experiences
Bachelor’s or Master’s degree in a design or related field
Comfortable working with a variety of business partners and delivering outcomes
Familiarity with working in an established design system
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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