Microsoft Edge Site Operations Datacenter Program Manager 

United States, Washington 

215925377

Required/Minimum Qualifications

• High School Diploma or equivalent AND 1+ year(s) industry experience
  • OR 2+ years industry experience and college course work.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Applicable certifications: CompTIA, Microsoft, or Network Certifications
• 2+ experience working across teams of multiple disciplines and collaborating with diverse, technical workforces
• Knowledge of Internet WAN topologies, with the ability to interpret infrastructure cabling floor plans and rack face diagrams (RFD)
• Familiarity with various infrastructure cabling used in production datacenter environments
• Familiarity with Optical Distribution Frame (ODF), Meet Me Rooms (MMR) and acquainted with Optical/DWDM systems
• Experience managing non-IT-centric projects and/or programs
• Working knowledge of audit and compliance requirements
• Experience in financial management and good business acumen
• Knowledge of physical Enterprise-class IT infrastructures
• Basic knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.)
• Problem-solving skills, analytical capabilities, data analysis and attention to detail
• Verbal + written communication and organization skills
• Ability to effectively prioritize and execute multiple tasks and projects
• Experience working with operational ticketing systems
• Great customer service, interpersonal awareness, and communication skills

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until September 20, 2024.

As a successful Edge Site Operations DCPM, your success will be measured by:

• your partner teams, who support contracting, deployment signaling, finance, engineering, security, design and build, and compliance to ensure seamless site operation
• Developing and maintaining relationships with leased facility landlord(s), IT service providers, and partner support teams
• Assuming accountability for planning and monitoring of all physical infrastructure resources required to provide capacity
• Providing quality control for your datacenter-wide IT maintenance support activities across multiple service lines
• Being the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
• Implementing and overseeing all security, assurance, disaster recovery, and compliance policies for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
• Contributing to regional and global improvement programs as required
• Assisting with the review, reconciliation, and approval of OPEX + CAPEX budgets, allocation of spend, and management of vendor resourcing models
• Responsible for ensuring the accuracy of datacenter information and Point of Contact (PoC) listings within all applicable tooling

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