SAP Senior Customer Service Manager f/m/d 

Germany, Saxony, Dresden 

213305008

Your key responsibilities include:

• Leading strategic client engagements and acting as the primary point of contact for high-priority issues.
• Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
• Driving innovation by offering expert guidance on SAP technologies and solutions.
• Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction.
• Collaborating with cross-functional teams to design, implement, and optimize service delivery processes.

As our ideal candidate, you bring:

• A minimum of 5+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery.
• A proactive, results-oriented personality complemented by strong interpersonal skill
• Advanced knowledge in IT/cloud services , with specific expertise in SAP Basis, ITIL frameworks, and ticketing systems.
• Proven skills in escalation management , stakeholder engagement, and contract management.
• Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios.
• Outstanding communication skills in English (German is a plus).
• A Bachelor’s degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management).

You will stand out if you also demonstrate:

• Experience in leading international and multicultural teams.
• ITIL certification